Terms & Conditions

 

Welcome to Evergreen Floral NZ website.

This website is operated by Evergreen 2019 LTC. Throughout the site, the terms “we”, “us” and “our” refer to Evergreen Floral NZ and Evergreen 2019 LTC. Evergreen 2019 LTC offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

Right to use site and content

The contents of this website are the copyright of Evergreen 2019 LTC. You may only access, view and print information for your own personal use and for non-commercial purposes.

Content accesses through site

Evergreen Floral NZ will try to ensure the information on this site is current, accurate and complete but does not guarantee such information will be current, accurate or complete when you access it. We only provide the information on, or accessed through this site, on an ‘as is’ basis. You are solely responsible for the actions you make on this site. We may change the content and services described on this site at any time without prior notice.

Liability

All warranties, representation and guarantees (whether express, implied or statutory) are excluded, including with limit, suitability, fitness for purpose, accuracy or completeness of this site or the information in or products accessed through it. We will not be liable for any damages, losses, expenses, indirect losses or consequential damages of any kind, suffered or incurred by you in connection with your access or use of this website.

If the New Zealand Consumer Guarantees Act 1993 applies, you may have rights or remedies which are excluded or limited by the above. If you are using this site or its content for business purpose, the above exclusions and limits will apply and the New Zealand consumers Guarantees act will not apply. We will take action to correct errors or inaccuracies brought to our attention within a reasonable amount of time.

Prices

All prices are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) of 15%.

We reserve the right to change prices on this website without prior notice to the customer.

Deliveries 

It is essential that we are provided with the correct and full information requested to ensure orders are completed accurately and in full. We take no responsibility for any issues resulting from wrong information being supplied. Additional charges will apply for redirection or redelivery of any purchase resulting for the wrong information being supplied.

We will deliver to the address provided. If the delivery needs to be made to an apartment or secured property a telephone number of the recipient must be supplied to call and arrange a suitable time for delivery. 

Fresh flower and plant deliveries are only available in the Auckland area. Non-perishable and non-fragile goods are available for delivery nationwide. We endeavour to deliver flowers/goods on the agreed delivery date. We are not liable for any late deliveries due to foreseen or unforeseen circumstances. Late delivery does not entitle you to cancel any part of the order or request a partial refund. 

  • Local delivery area is Pukekohe, Waiuku and the surrounding areas.

  • Auckland delivery catchment is between Westhaven, Mount Albert, Maraetai and Papakura.

If you are unsure of what cost is applicable to you please contact us on 022 542 6434 or email evergreenfloral.nz@gmail.com prior to place your order.

Returns

We pride ourselves on stocking quality fresh flowers. The images shown on this website are a guide only. We have a right to substitute flowers if not available/in season. No responsibility is taken if flowers have been mistreated in any way. If you do have an issue with your order please contact us within 24 hours to discuss a solution. This will be determined on a case by case basis.

Cancellations

If you wish to cancel your order once it has been made, we are happy to offer a refund if your order is yet to be made up. If your order has already been made up, we are then unable to offer a refund. We reserve the right to take an administration fee of $10NZD off the full value paid to cover bank fees and time.

We have the right to cancel your order in any circumstance. We will contact you immediately upon your order to discuss the cancellation. 

Weddings and Events 

A deposit of 50% of your flower order is required to secure your order and function date with Evergreen Floral. Full payment is required 7 days prior to function date.

For cancellations of weddings and events please note that the deposit is non-refundable if cancellation is made within 3 months of the function date.

Privacy Policy

We are committed to protecting your privacy and ensuring your information remains confidential. We collect only relevant information from customers to ensure we can successfully provide you with our services and products. Information we require can include a full name of the customer and the recipient, email address, billing address, delivery address, contact phone numbers and credit card details.

You will only receive marketing emails from us if you have requested to be added to our mailing list.

We will not disclose any personal information to a third party who is not involved in the preparation and/or delivery of the product unless authorised to do so or required by law.